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Calm After the Storm

Effective communicators know how to restore peace and harmony following conversations that go poorly. Negative incidents can do serious relational damage and make future conversations even more...

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Apologize Early, But Not Necessarily Often

An apology is a powerful tool for redeeming interpersonal errors. But not all apologies are created equal. Seven tips will give your apologies the best chance of acceptance and success. 1. Be timely....

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Sorry Really is the Hardest Word

We know how easy it is to construct an effective apology, and we know how good we feel when we receive an apology, and so why on earth do so many necessary apologies go unsaid? A big reason why “I’m...

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